"At Your Service: Welcoming Customers with Disabilities" is a free, accessible, self-paced web course for people interested in discovering best practices for working with customers who have disabilities. This course has recently been revised and expanded in response to requests from more than 10,000 participants who have taken the course.

The course was created as a training tool for Customer Service Representatives employed at the Department of Labor's One-Stop Centers as well as for Navigators in the Disability Program Navigator Initiative, jointly funded by the Department of Labor (DOL) and the Social Security Administration (SSA). However, anyone interested in learning more about interacting effectively with people who have a variety of disabilities will also benefit from this web course.

Objectives:
As Navigators or staff at One-Stop Centers, you provide a vital link between people with disabilities who are seeking work and employers in your community who are looking for competent, reliable employees. This course will provide you with the information and background you need to serve people with disabilities effectively and courteously. Upon completion of this web course, you will be able to:

State an understanding of the needs and experiences of people with disabilities. Identify how to accommodate the needs of the customer with a disability while continuing to provide a high level of customer service. Discuss basic etiquette for interacting with a customer who has a disability. Explain how to comply with statutes regarding service to people with disabilities, including Section 108 of the Workforce Investment Act (WIA) and the Americans with Disabilities Act (ADA).

Cost and Registration
There is no cost for use of the "At Your Service" course. You will need to register before using this course. Registration is free and creates a login needed each time this course is used. It will also be confidentially used to track your progress within the course and verify eligibility for any course credit that you may seek.

CRCC Credit Requirements
The "At Your Service" course has been approved by the Commission on Rehabilitation Counselor Certification (CRCC) for 5 CRCC Credit. You may apply for CRCC Credit as long as you are eligible.

To earn 5 CRCC credits for this course, you must:
Complete the Pre-Test and all 15 topics including any "Apply Your Knowledge" sections in the course. Obtain a 90% or better score on the Course Post-Test. There is no fee. However, you are responsible for completing and mailing to the CRCC a verification of completion (available only after passing the Course Post-Test).

Visit http://www.wiawebcourse.org for more information.